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We are a small non-profit team, not a large software vendor. This page describes the level of service we aim to provide to subscribers — it is a commitment in spirit, not a contractual uptime guarantee.
We aim for high availability and monitor the assessment worker continuously. Assessments run in a queue, so during busy periods a whole-website assessment may wait before it starts. We do not commit to a specific uptime percentage.
Support is by email at contact@ascent-partners.com, generally during Hong Kong business hours (HKT). We aim to acknowledge reports of outages or billing problems within one business day. We cannot offer a guaranteed response-time or 24/7 coverage.
We may take the service offline briefly to deploy fixes and improvements. We do not typically announce maintenance windows in advance.
Assessments are intended for sites you own or are authorized to assess. Please keep your account and payment details current, and use the service in line with our terms of service.
This service commitment is a draft prepared for review by Ascent Partners Foundation's legal counsel. It is not yet in force.